TERMS AND CONDITIONS

SHIPPING

Free shipping on all Lavilin products from lavilin.com.au

Will only post to Australian addresses.

Purchases before 2 pm will make that days pickup.  In general, same-city deliveries arrive overnight and deliveries to nearby cities within 2-3 days.  Customers will be notified on dispatch and will be able to track their shipping.

Depending on our network of delivery providers we may not deliver to PO Boxes, locked bags or parcel lockers. Deliveries are not made on weekends or public holidays as they apply nationally and to each State.

We provide customers with an estimated date of delivery, however, these estimates are subject to change and are not guaranteed.

All parcels are tracked within our network of delivery providers.

Parcels may be left unattended at the delivery address when marked “Authority to Leave” or “ATL” if the delivery provider deems it safe to do so. Livin Bio Balance Pty Ltd holds no responsibility for goods left unattended at a delivery address when the parcel is marked “ATL”.

When choosing “ATL” the sender can select from a list of delivery instructions. These instructions may not be applicable or be ignored by some postal providers who are following different processes.

Our postal provider may make one attempt to re-deliver the parcel free of charge.  If the first re-delivery attempt is unsuccessful, then the Customer may be able to arrange to collect the parcel from the courier or pay for a new delivery.

In some cases, postal providers may allow a parcel to be marked as ‘Signature on Delivery’. Where a parcel is marked “signature on delivery” the delivery agent will require a signature to deliver the parcel. The signature is a record only of delivery to the address on the label.  Our postal providers are not responsible for ensuring delivery to a particular recipient at an address.

We rely upon the delivery details provided by the customer, if an item is not accepted for delivery the parcel will be returned to Livin Bio Balance Pty Ltd.

RETURNS

The team at Livin Bio Balance Pty Ltd brings you Lavilin cosmetics in the knowledge that we are providing the highest quality products.

However, if the product does not arrive in a satisfactory condition or in the rare case that the product is not effective for you, please email the team at Livin Bio Balance.  If the product is not effective and you would like a full refund after contacting the team at Livin Bio Balance, you will be required to return the product to Livin Bio Balance Pty Ltd within 30 days of purchase for a full refund.

When informing the team at Livin Bio Balance please send an email to [email protected] with the problem you are having with the product.  When returning the product for a full refund, please mail your return purchase to:

Livin Bio Balance Pty Ltd • 131 Hawkesbury Rd, Springwood NSW 2777,  Australia

Return postage is at the cost of the customer.

Please include your original sales receipt or proof of purchase from LIVIN BIO BALANCE PTY LTD THROUGH LAVILIN.COM.AU and a brief note as to why the product was unsatisfactory. Livin Bio Balance will refund the cost of the product to you within 30 days.

Livin Bio Balance Pty Ltd will not be held accountable for any lost items returned in the post, these items must be tracked by the customer.

But wait

Before deciding that the product doesn’t work for you, please take the following steps:

  • If you have been using aluminium-based deodorants then there may need to be a detox period while the pores become unblocked and the toxins are finally allowed out of your skin. This may result in particularly strong B.O. which might make you think your Lavilin isn’t working. Give it at least a week, possibly two weeks.
  • As with any new, natural product, do a patch test on your inside wrist, especially if you have a history of sensitive skin.
  • Apply Lavilin in the evening after a shower but not straight after shaving. Repeat the application for the next two or three evenings after a shower as your skin becomes accustomed to this new routine and the odour-causing bacteria are nuked and replaced with good bacteria.
  • After a few days, try stretching the application to only once every two evenings, then once every 3 evenings, until you find your optimum lasting time for being odour-free.
  • Keep in mind you still only need a tiny smear of product for each application. Less is more!
  • If, after all this, Lavilin still doesn’t keep your stench at bay, we will refund your money in full. This is only the case with a small percentage of our customers.

Please note that Livin Bio Balance Pty Ltd, the Australian distributors of Lavilin Total Odour Protection, will not be held responsible should any allergic reactions occur. 

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