Shipping policy

Free shipping on all Lavilin products from lavilin.com.au unless you choose an express post or for sample orders, you select a tracked envelope.

On sample orders, we’ll send one text message 2 weeks after your order to your mobile to make sure the sample order has arrived safely.

We only post to Australia and New Zealand addresses.

Orders will be sent out with Australia Post on the same day or next business day of purchase.  In general,  deliveries of larger packages arrive within 2-3 days, however Australia Post is not guaranteeing this under current high-volume times.  Smaller envelopes of the sample sachets can take anywhere from a few days to a few weeks and tend to take longer than the larger packages and are mostly untracked.

All parcels of full-sized products are tracked within the Australia Post network.

Parcels may be left unattended at the delivery address when marked “Authority to Leave” or “ATL” if the delivery provider deems it safe to do so. Livin Bio Balance Pty Ltd holds no responsibility for goods left unattended at a delivery address when the parcel is marked “ATL”.

Unsuccessful deliveries may sometimes be taken to the nearest Australia Post Office for collection if they are not left at the intended address.

We rely upon the delivery details provided by the customer. If an item is not accepted for delivery the parcel will be returned to Livin Bio Balance Pty Ltd.